🌍 INTERNATIONAL SHIPPING POLICY

🌍 INTERNATIONAL SHIPPING POLICY

Last Updated: 01-12-2025
This International Shipping Policy applies to all orders shipped outside India.

1. Order Processing Time

All international orders are processed within 2–4 business days after payment confirmation.

Orders are not shipped on Sundays or national holidays.

During high-volume seasons, processing may take longer.

2. International Delivery Time

Estimated delivery time after dispatch:

Asia: 7–12 business days

Middle East: 7–12 business days

Europe: 10–15 business days

USA & Canada: 10–18 business days

Australia & New Zealand: 10–20 business days

Rest of the World: 12–21 business days

Delivery time may vary based on customs procedures, destination rules, and courier availability.

3. International Shipping Charges

Shipping charges are calculated during checkout based on the destination country, weight, and size of the package.

Shipping fees are non-refundable once the order has been dispatched.

Free international shipping applies only if mentioned or during specific promotions.

4. Customs, Duties & Taxes

International shipments will be free of customs duties, import taxes, VAT or handling fees levied by the destination country.

Customs delays

Package confiscation due to destination import restrictions

5. Tracking Information

Once shipped, you will receive a tracking number via email/WhatsApp/SMS.

Tracking updates may take 24–72 hours to reflect, depending on international scan points.

6. Shipping Partners

We ship through trusted international courier services such as:

DHL Express

FedEx

Aramex

UPS

USPS

India Post EMS

Other country-specific logistics partners

The courier is selected based on destination, speed, and serviceability.

7. Address Accuracy

Please ensure that your full international address, postal code, and contact number are accurate.
Incorrect or incomplete details can lead to:

Delays

Lost packages

Additional customs charges

Return to origin (RTO)

If a parcel returns due to incorrect information, reshipping charges will apply.

8. Non-Delivery Due to Customer Issues

If the courier is unable to deliver because:

Address was incorrect

Customer was unavailable

Delivery was refused

Then:

Shipping fees are non-refundable

No refunds for returned or abandoned packages

Re-shipping can be arranged with additional charges

9. Damaged / Lost Packages

If your package arrives damaged, report it within 48 hours with photos and video.

Lost packages will be investigated with the courier partner.

Refunds or replacements will be processed only after courier confirmation.

10. Items Not Allowed for International Shipping

Certain items may not be shipped to specific countries due to regulations.
If an item is restricted, you will be notified before shipping.

11. Contact Us

For questions regarding international shipping, contact us:
Email: info@seemahandicrafts.com
WhatsApp/Phone: 9079927113