REFUND & RETURN POLICY

Last Updated: September 3, 2026

At SEEMAHANDICRAFTS, we take great pride in our handcrafted clothing and products. Each piece is carefully prepared and checked before shipping. We want you to feel confident when shopping with us.

If there is an issue with your order, please contact us and we will do our best to resolve it fairly and promptly.

1. Return Eligibility

We accept return requests within 7 days of the date your order is delivered if:

You received the wrong product.
The product arrived damaged.
The product has a manufacturing defect.
The product received is significantly different from what was ordered.

To request a return, please contact us within 7 days of delivery and provide:

Your order number
A brief description of the issue
Clear photos of the product
Photos of the packaging, if the item arrived damaged

Our team will review the request and provide return instructions if the return is approved.

2. Condition of Returned Items

For a return to be accepted, the item must:

Be unused and unworn
Be unwashed
Not have been altered, repaired or damaged after delivery
Have all original tags and packaging, where applicable
Be returned in its original condition

Items that show signs of use, washing, alteration or damage caused after delivery may not be eligible for a refund.

3. Items That Cannot Be Returned

The following items are generally not eligible for return:

Customized or personalized products
Made-to-order products, unless the item arrives damaged, defective or incorrect
Items that have been worn, washed or altered
Items damaged after delivery due to improper care
Products purchased as clearance/final-sale items, where clearly identified as final sale

Natural Handmade Variations

Many of our products are handcrafted. Small variations in print, color, texture, stitching or finish may naturally occur and are part of the character of handmade products.

Such minor variations are not considered defects.

4. Size & Fit

Please carefully review the size chart and measurements provided on the product page before placing your order.

A return due only to choosing the wrong size may not qualify for a refund unless a size exchange has been specifically approved by our team.

If you are unsure about your size, please contact us before placing your order and we will be happy to assist you.

5. Color Differences

We make every effort to display product colors as accurately as possible.

However, colors may appear slightly different depending on:

Your monitor or mobile screen
Screen brightness and settings
Lighting conditions
Photography conditions

Minor color differences caused by screens or lighting are not considered product defects.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery.

Please send:

Order Number + Photos/Videos + Description of the Issue

Do not return the product before receiving return instructions from our team.

If the issue is confirmed, we may offer one of the following solutions:

Replacement
Exchange
Full refund

The solution will depend on the nature of the issue and product availability.

7. Return Shipping

If the return is due to our mistake:

If you received a wrong, defective or damaged item, we will work with you regarding the return shipping arrangements.

If the return is approved for another reason:

Any applicable return shipping costs will be the responsibility of the customer unless otherwise agreed by SEEMAHANDICRAFTS.

Please do not ship a return without contacting us first.

Unauthorized returns may not be accepted.

8. Exchange Policy

We may offer exchanges for eligible items, subject to:

Product availability
Size availability
Return eligibility
Approval by our customer support team

If the requested replacement size or product is unavailable, we may offer an alternative solution.

Customers should contact us within 7 days of delivery to request an exchange.

9. Refund Process

Once an approved return is received, the item will be inspected.

If the return meets our policy requirements, the refund will be processed.

Refund Processing Time

Refunds are generally processed within 5–7 business days after the returned item has been received and inspected.

The time required for the refund to appear in your account may also depend on your bank, card issuer or payment provider.

Refunds will normally be issued to the original payment method used for the purchase, where possible.

10. Shipping Charges

Original shipping charges are generally non-refundable, except where the return is due to an error on our part, such as:

Wrong product shipped
Product damaged before delivery
Confirmed manufacturing defect

Any applicable refund will be determined after reviewing the individual case.

11. Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible after placing the order.

Orders can generally be cancelled or modified only before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If your order has already shipped, you may need to receive the parcel and follow the applicable return procedure.

12. Returned or Refused Packages

If a package is returned to us because of:

Incorrect or incomplete shipping address
Customer refusing delivery
Customer being unavailable for delivery
Failure to respond to the courier
Failure to pay applicable charges required for delivery
Repeated unsuccessful delivery attempts

additional shipping or reshipping charges may apply.

Any refund in such circumstances will be considered after the package is returned to us and the applicable shipping costs have been reviewed.

13. International Orders

SEEMAHANDICRAFTS ships internationally to selected destinations.

International orders may be subject to customs clearance procedures and destination-country regulations.

Delivery times may vary due to:

Customs processing
Courier delays
Local holidays
Weather
Incorrect address information
Other circumstances outside our control

If a return is required for an international order, the return process and shipping responsibility will depend on the reason for the return.

Any customs duties, taxes or import charges applicable in the destination country are handled according to our Shipping Policy and applicable destination-country requirements.

14. Lost or Delayed Packages

If your tracking information shows that a parcel is delayed, we will work with the courier to help investigate the shipment.

Please contact us if your parcel has not arrived within the expected delivery timeframe.

For international shipments, customs and local courier processing may occasionally cause delays.

A delivery delay does not automatically qualify an order for a refund while the parcel is still in transit.

15. How to Request a Return

To request a return or report an issue, please contact:

Email: info@seemahandicrafts.com
WhatsApp: +91 9079927113

Please include:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos of the Product:

Our team will review your request and provide the next steps.

16. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

SEEMAHANDICRAFTS
Jaipur, Rajasthan, India